Terms of use

Last updated: 15 June 2026.

About these terms

These terms apply when you use this website, shop with us, enquire about or register for training, or open a family account. NeuroFlex is operated by NeuroFlex Ltd, registered in Mauritius under business registration number C26231112, with its registered office in Port Louis, Mauritius. By using the site you agree to these terms. If you do not agree, please do not use it.

Using the site

You may use NeuroFlex for your own personal or professional purposes, lawfully and in good faith. Please do not misuse the site, attempt to disrupt it, or use it in any way that breaks the law or infringes the rights of others.

Products and prices

We sell developmental and sensory products and offer training and guidance. Prices are shown in Mauritian rupees and we aim to describe every product clearly and honestly. Where any tax applies, it is included in the price shown unless we say otherwise. We may update prices and the range from time to time, and occasionally an item may be unavailable.

Orders and payment

When you place an order, you are making an offer to buy. An order is confirmed once payment is complete and you receive an order reference. We accept payment by card and by MCB Juice, taken securely by our payment provider, and we do not store full card details.

Delivery, returns and cancellations

We deliver across Mauritius. Delivery timescales and any charges are shown at checkout. If a product arrives damaged or faulty, contact us and we will repair, replace or refund it. Unused items in their original condition may be returned within 14 days of delivery, though some items may be excluded for hygiene or safety reasons. None of this affects your rights under Mauritian consumer protection law.

Training

Training is a service rather than a product. You send an enquiry or register your interest, and we arrange the dates and the next steps with you. We confirm the fee and how to pay before a session is booked, and we agree any cancellation arrangements with you at that time.

Guidance is not medical advice

The articles, videos, glossary and training in NeuroFlex provide general information and practical support. They are not a substitute for advice, diagnosis or treatment from a qualified professional who knows your child, and they should not be relied on in an emergency. For a child with a diagnosed condition, always follow the plan agreed with their clinician. In an emergency, seek medical help.

Your account

You are responsible for the information you put in your account and for keeping your access to it secure. Please provide accurate details, and only add information about a child where you have the right to do so. How we handle that information is set out in our privacy notice. You can delete your account, and the records in it, at any time from your settings.

Intellectual property

The content of this site, including text, images, and design, belongs to NeuroFlex or its licensors and is protected by law. You may not copy or reuse it beyond normal personal use without our permission.

Our responsibility

We work to keep the site accurate and available, but we provide it as is and cannot promise it will always be uninterrupted or error free. To the extent the law allows, we are not liable for indirect or unforeseeable loss. Nothing in these terms limits any right you have under Mauritian consumer protection law, or any liability that cannot lawfully be excluded.

Governing law

These terms are governed by the laws of Mauritius, and the courts of Mauritius have jurisdiction.

Changes and contact

We may update these terms from time to time, and we will change the date above when we do. For any question, email hello@neuroflex.mu or visit our contact page.